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FAQ

Frequently asked questions about BluePixel

Short answers about services, AI agents, security, process and costs. Each one links to the page with the details.

Services and timelines

What services does BluePixel offer?

BluePixel offers four independent ways to work together: Digital Consulting, Agents & Automation, Digital Platforms and Digital Evolution. They are not stages of a cycle: each company starts with the one that fits where it is.

See the four services

How long does each BluePixel service take?

Digital Consulting and Agents & Automation take 2 to 4 weeks; Digital Platforms reaches production in 2 to 4 months; Digital Evolution is a living roadmap of 6 or 12 months. The exact timeline depends on the scope defined at the start.

Compare the timelines

Can I hire platform development directly?

Yes: Digital Platforms can be hired on its own, without consulting first. It includes product strategy, a prototype validated with real users, cloud-native development and production deployment.

See Digital Platforms

How is BluePixel different from a software body shop?

BluePixel takes technical and business responsibility for the product instead of billing hours: it validates before building, designs for adoption and delivers decoupled architecture with no vendor lock-in. That is the FutureProof guarantee.

Learn about the FutureProof guarantee

AI agents

What can an AI agent do in a company?

An AI agent carries out tasks end to end on the company’s systems: it queries the ERP or the CRM, decides the steps, completes the task and cites the source of what it answers. It works with defined supervision and limits.

See the AI agents capability

Which systems do BluePixel agents connect to?

BluePixel agents connect to the systems the company already uses, such as SAP, Salesforce, ERPs and banking or logistics APIs, through deterministic connectors over the open MCP protocol. Nothing needs to be replaced.

See Agents & Automation

How do you keep an AI agent from making up answers?

With private RAG over the company’s documents: the agent answers only when it finds support in its sources, cites where each answer comes from, and abstains and escalates to a person when it does not.

Try an agent that abstains

What is the difference between a copilot and an AI agent?

A copilot suggests and a person decides; an agent carries out the task itself within defined limits and supervision. Many companies start with copilots and move to agents in their most repetitive flows.

See the AI agents capability

Security and data

Does BluePixel keep my company’s data or code?

No: the code and the data reside in your company’s private cloud (VPC), not in BluePixel’s. The architecture uses open protocols, so a new model or vendor is swapped by configuration.

See technical sovereignty

How is the software BluePixel builds protected?

Security is built in from the first sprint: Zero-Trust architecture, OWASP Top 10 hardening on every release, code analysis and dependency scanning in the pipeline, and encryption at rest and in transit. BluePixel holds a current CyberVadis certification.

See Security & Reliability

Does BluePixel run security or compliance audits?

No: the independent audit is done by a specialized firm, and BluePixel fixes in code and architecture whatever that firm finds. It also delivers the documented technical controls that vendor security questionnaires ask for.

What the security capability covers

How does BluePixel handle personal data and consent?

With documented technical controls, including those required by Mexico’s LFPDPPP, and with measurement turned off until the user accepts it. This very site starts with measurement and advertising signals denied.

See what this site measures

Process and hiring

How does a project with BluePixel start?

A project with BluePixel starts with a conversation: you book a meeting or message us on WhatsApp, and a person on the team reviews your case with you. That defines which service fits and with what scope.

Book a meeting

Who works on a BluePixel project?

A team of senior roles depending on the service: Tech Lead, AI Engineer, Senior Full Stack and a UX and conversion specialist. In Digital Evolution, that team works as a dedicated squad.

Meet the team

Does BluePixel work with companies outside Mexico?

Yes: BluePixel works with companies in Mexico and Latin America, in Spanish and in English. The team operates from Mexico.

See case studies

Where can I see projects BluePixel has done?

In the case studies, each with its challenge, its method, the before-and-after flow and screenshots of the result. Cases are named by industry.

See case studies

Costs and investment

How much does a project with BluePixel cost?

The cost of a BluePixel project depends on its scope and is defined after understanding the problem. That is why Digital Consulting delivers a business case with projected ROI before investing in development.

See Digital Consulting

How do I know whether automating a process is worth it?

By calculating the cost of not doing it: what the manual task you want to automate costs every month. The cost-of-inaction calculator estimates it with your own assumptions and the formula in view.

Use the calculator

Can I know what running an AI agent will cost before building it?

Yes: inference and hosting costs are calculated before building, and the case is validated as viable. It is one of the FutureProof principles: technical and financial certainty before writing code.

See the FutureProof principles

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